FAQs

Frequently Asked Questions

General Information

Why do I have to wear a uniform?

Our goal is to provide a professional, friendly and safe environment for our Members and Associates, and a big part of this is having our Associates take pride in how they look and feel. What our Associates are wearing should reflect our values as a company, represent our Canadian brand and most importantly display a level of professionalism to our Members and Potential Members. We want you to enjoy what you wear, which is why our Associate uniform line is designed by you, for you! 

For more details on the uniform requirements for your role, please speak with your Manager or see the GoodLife Associate Uniform Policy on Pulse.  

Why did GoodLife decide to create their own uniform?

With the goal in mind that we want our Associates to reflect our Canadian brand and display a level of professionalism, we embarked on the journey of designing our own GoodLife branded uniform, with Associate input. We felt that this was the best way to capture the needs of our growing Associate base. This option allowed us more flexibility to create a unique look while capturing the style and design ideas from athletic gear available in retail. This was an extensive process that included Associates across the country in designing everything from colour, fabric, fit, and design.

I work in a department that does not require a uniform however I would like to order some items?

If your position does not include a mandatory uniform, you may purchase any all-Associate items from our current line. Please do not order any uniform from a designated category.

 

Shipping

How long will it take to receive my uniform after ordering?

We strive to process all orders within 48 hours of receipt. You can view your order status within your account at any time. You will receive an email update for each step- processing, any issues, shipping. Once processed, transit will depend on how your uniform was ordered;

Club Mailbag: This can take up to 2-3 weeks

Once your item has been sent from the New Era facility, you will be notified and a tracking number will be provided.

Can my uniform be shipped to my home?

No, all orders are shipped via club mailbag directly to your club. Please ensure your shipping address is that of your club, any address not that of a club will cause a delay in processing your order.

 

Payment and Exchanges

 How do I exchange my uniform if it does not fit and I need a different size?

Please visit the Exchange Policy section for all exchange details.

 

 

 Can I use multiple complimentary uniform codes on one order?

 Yes. Multiple valid discount codes can be redeemed on one order. Enter each code individually in box on right side of checkout page, click "Apply", repeat process to add additional code(s). For more details on how to purchase, visit the ‘How To Order’ section.

 

Product Information

What can I wear if my measurements are smaller/exceed those of the uniforms?

If your measurements are smaller than or exceed those of the uniforms, just reach out to associateexperience@goodlifefitness.com and we will assist you!

Associates expecting a baby can order the largest size available in their uniform style. If you can no longer comfortably wear the uniform, Associates can purchase a maternity shirt in the same colour as the GoodLife Fitness uniform, provided they are wearing their name tag and the appropriate bottoms as per the Uniform policy. We apologize if we are unable to accommodate you.

 Product Knowledge:

 All fabric has been treated with a non-toxic anti-microbial, anti-snag and with the same great properties of moisture-wicking qualities. We have strategically included black colour blocking on all of our uniform pieces to help with the appearance of sweat. We have black paneling in the armpit, down the side of the garment, on the inner collar and on the button and zipper features.

 Washing/Care Instructions:

  •  Machine wash cold with like colors
  • Do not use fabric softener (fabric softener will severely shorten the lifespan)
  • Do not bleach
  • Tumble dry low (High heat in the dryer reduces lifespan)
  • Cool iron
  • Do not dry clean

 

IT Support

How can I print a copy of my receipt? 

You will need an email address. Once you have placed your order, you will receive an email confirmation which is your official receipt.

Help

Still having trouble or do you have an unanswered question about the program or website? Please visit the ‘Contact Us’ section.