FAQs

Frequently Asked Questions

General Information

Why do I have to wear a uniform?

Our goal is to provide a professional, friendly and safe environment for our Members and Associates, and a big part of this is having our Associates take pride in how they look and feel. What our Associates are wearing should reflect our values as a company, represent our Canadian brand and most importantly display a level of professionalism to our Members and Potential Members. We want you to enjoy what you wear, which is why our Associate uniform line is designed by you, for you! 

For more details on the uniform requirements for your role, please speak with your Manager or see the GoodLife Associate Uniform Policy on Pulse.  

Why did GoodLife decide to create their own uniform?

With the goal in mind that we want our Associates to reflect our Canadian brand and display a level of professionalism, we embarked on the journey of designing our own GoodLife branded uniform, with Associate input. We felt that this was the best way to capture the needs of our growing Associate base. This option allowed us more flexibility to create a unique look while capturing the style and design ideas from athletic gear available in retail. This was an extensive process that included Associates across the country in designing everything from colour, fabric, fit, and design.

I work in a department that does not require a uniform however I would like to order some items?

If your position does not include a mandatory uniform, you may purchase any all-Associate items from our current line. Please do not order any uniform from a designated category.

 

Shipping

How long will it take to receive my uniform after ordering?

We strive to process all orders within 48 hours of receipt. You can view your order status from your Associate Store profile at any time. You will receive an email update for each step- processing, any issues, shipping. Once your order has been received and processed, it will be delivered via the weekly Club Mailbag. This can take up to 2-3 weeks.

Once your item has been sent from the New Era facility, you will be notified and a tracking number will be provided.

Please note: You may experience delays with your order if the item you ordered was indicated as out of stock.

How long will it take to receive my Milestone or Wow! Moment Award?

Milestone gifts and Wow! Moments Awards are sourced through third party vendors and in some cases, may take some time to be processed. Most Milestone or Wow! Moments Awards are received within 3 months of placing the order. We sincerely appreciate your patience and understanding.

My order says fulfilled, but it hasn’t arrived. What does that mean?

When an order shows as fulfilled, it means that the item has arrived from the third-party vendor, has been processed, and is ready to be shipped. Fulfilled items should arrive in the next monthly shipment to your Home Club.

Can my uniform be shipped to my home?

To ensure we are being as fiscally and environmentally responsible as possible, orders are shipped to your Home Club, or the Club nearest to you as indicated in your profile. All uniform orders will be shipped in the weekly Club Mailbag, while all Wow! Moments and Milestone Orders will be shipped in a monthly shipment to your home Club as indicated in your Associate Store profile, or to our Proudfoot Home Office location (for Home Office Associates in the London, Ontario area).

Only Home Office Associates that do not live within a reasonable distance from a Club, may be eligible for ship-to-home.

I transferred locations. How can I make sure the order goes to my new Home Club?

In order to ensure that your order is sent to the correct club, please update the default address in your Associate Store Profile. To do this: Click the person icon on the top right of the website. Click “View Addresses” on the left of the screen. Enter the address of your new Home Club and click the checkbox next to “Set as default address”. Click “Add Address.” The default shipping address will be highlighted in grey on the left in your profile’s address list.

My uniform size isn’t listed?

If your measurements do not fall within the range outlined on the sizing chart, or you are in need of any accommodations due to allergies, medical conditions, or religious beliefs, please reach out to associateexperience@goodlifefitness.com

 

Payment and Exchanges

How do I exchange my uniform if it does not fit and I need a different size?

Please visit the Exchange Policy section for all exchange details.

Can I use multiple complimentary uniform codes on one order?

Yes. Multiple valid discount codes can be redeemed on one order. Enter each code individually in box on right side of checkout page, click "Apply", repeat process to add additional code(s). For more details on how to purchase, visit the ‘How To Order’ section.

 

Product Information

What can I wear if my measurements are smaller/exceed those of the uniforms?

If your measurements are smaller than or exceed those of the uniforms, just reach out to associateexperience@goodlifefitness.com and we will assist you!

Associates expecting a baby can order the largest size available in their uniform style. If you can no longer comfortably wear the uniform, Associates can purchase a maternity shirt in the same colour as the GoodLife Fitness uniform, provided they are wearing their name tag and the appropriate bottoms as per the Uniform policy. We apologize if we are unable to accommodate you.

 Product Knowledge:

 All fabric has been treated with a non-toxic anti-microbial, anti-snag and with the same great properties of moisture-wicking qualities. We have strategically included black colour blocking on all of our uniform pieces to help with the appearance of sweat. We have black paneling in the armpit, down the side of the garment, on the inner collar and on the button and zipper features.

 Washing/Care Instructions:

  •  Machine wash cold with like colors
  • Do not use fabric softener (fabric softener will severely shorten the lifespan)
  • Do not bleach
  • Tumble dry low (High heat in the dryer reduces lifespan)
  • Cool iron
  • Do not dry clean

 

IT Support

How can I print a copy of my receipt? 

You will need an email address. Once you have placed your order, you will receive an email confirmation which is your official receipt.

Help

Still having trouble or do you have an unanswered question about the program or website? Please visit the ‘Contact Us’ section.