It is important to us that you are happy with your order. If there are any issues with your garment, or defects with a gift item, we’d be happy to resolve the problem with an exchange. Please inspect all items upon delivery as any exchanges are to be processed within 14 days of receipt of the order. Refunds cannot be issued.
To start your exchange, please email firstname.lastname@example.org and include:
- Your packing slip number that was included with your shipment
- The name and size of the item you would like to exchange
- The name and size of the item you would like to receive
- The reason for the exchange
You will be issued an Exchange Request Form and a Return Authorization Number.
- Print and complete the Exchange Request Form, including the Return Authorization Number
- Place the completed Request Form in a shipping bag, along with your return item and original packing slip.
- Give your package to your Club GM to ship to the address below.
GoodLife Associate Store
153 Towerline Place
London ON, N6E 2T3