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***IMPORTANT INFORMATION***
If this is your first visit to the GoodLife Associate Store, you will be required to create your profile using your GoodLife Fitness email address, prior to placing an order. To ensure we are being as fiscally and environmentally responsible as possible, orders are shipped to your Home Club, or the Club nearest to you as indicated in your profile. For Home Office Associates that do not live within a reasonable distance from a Club, you have the option to include your home address.

CONTACT US

A Customer Service Representative is happy to help!

To reach the Associate Experience Team at GoodLife for uniform support, contact associateexperience@goodlifefitness.com. For returns, exchanges and order status inquiries, contact goodlife@newerasite.com.

Please include your order number, your club name / # and the name your order was placed under in your email.

Customer Service Hours 
Monday to Friday: 8:30am - 5pm (EST)

Please allow 3 business days for a response

 

Shipping Timelines

How long will it take to receive my Milestone or Wow! Moment Award?

Milestone gifts and Wow! Moments Awards are sourced through third party vendors and in some cases, may take some time to be processed. Most Milestone or Wow! Moments Awards are received within 3 months of placing the order. We sincerely appreciate your patience and understanding.

My order says fulfilled, but it hasn’t arrived. What does that mean?

When an order shows as fulfilled, it means that the item has arrived from the third-party vendor, has been processed, and is ready to be shipped. Fulfilled items should arrive in the next monthly shipment to your Home Club.

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