We want you to be happy with your purchase; if there are any issues with your purchase we’d be happy to help resolve the problem. If you are not satisfied you can return your purchase for an exchange of equal value. Refunds are only permitted should the garment or size you are exchanging for is currently not available.
To start your exchange, email customer service at GoodLife@newerasite.com and include your packing slip number (included with your shipment) and the items you would like to exchange along with the items you would like to replace them with. You will be issued a return authorization form with your return number.
- Put the items you’re returning in a shipping bag
- Include the original packing slip along with the Return Authorization form that was provided to you by customer service via email
- Give your package to your Club Administrator to ship through Purolator to the address below
GoodLife Associate Store
153 Towerline Place
London ON, N6E 2T3